Return policy
Due to the custom nature of our products, returns and exchanges are not supported if you order the wrong size, color, or simply change your mind. However, we offer solutions for issues related to product quality or manufacturing errors.
Eligibility for Returns or Reprints
We will offer a reprint or refund in the following cases:
- The product is damaged upon arrival
- There is a manufacturing error (e.g., incorrect printing)
For these issues, please contact us within 30 days of receiving your item.
How to Start a Return or Reprint
Email us at support@formula8bit.com with:
- A clear photo of the damaged or defective product
- If multiple items are affected, an additional photo (or video) showing all affected items together.
Items should be sent to:
FORMULA 8-BIT
2922 Northern Blvd., Apt. 2703
Long Island City, NY 11101
For any inquiries, contact us at support@formula8bit.com. Please contact us via email before sending any items back. Unapproved returns will not be accepted.
Damages & Issues
If you receive a damaged or defective item, contact us immediately to resolve the issue. For DTG products, minor variations in print placement (up to 0.5") are within tolerance and are not considered defects.
Non-Returnable Items
Sale items and gift cards cannot be returned. We do not accept returns or offer refunds for incorrect sizes or colors ordered, as these products are made-to-order.
Exchanges
Since our products are made on-demand, exchanges are not supported. If there is an issue with the product, we will address it with a reprint or refund.
European Union Customers
If your order is shipped to the EU, you have the right to cancel or return within 14 days for any reason. However, the product must still meet the same conditions as outlined for returns.
Refunds
Once we receive and inspect your return, we will notify you of the refund status. If approved, you will be refunded to your original payment method within 10 business days. Please allow extra time for your bank or credit card company to process the refund. Customers provide return shipping of their choice. All items are subject to a 10% restocking fee.
If you haven’t received your refund after 15 business days of approval, please contact us at support@formula8bit.com.